1. Prepare your domain for transfer
Follow these steps relevant to your domain before creating a transfer order through Moonfruit. This will ensure a smooth transfer process.
Your domain will currently be using the TAG of the registrar you bought it through. Contact your current domain provider and ask for the TAG to be changed to GANDI (our TAG).
All other domains
Contact your domain name provider, ask them to unlock the domain, and provide you with a transfer authorisation code.
2. Create your transfer order
- From Moonfruit.com, click the menu icon in the top right corner.
- From the sidebar, select 'Domains'. Then click 'Transfer in a domain'.
- When the domain panel loads choose the option to ‘Transfer’, enter the domain you want to transfer, and click ‘Submit’.
- Confirm the currency/cost and click ‘Next’. Then follow the below steps relevant to your domain. Once completed, your transfer is then underway and should complete within a few hours.
- Check the box to confirm the domain is ready for transfer. Add the exact contact details registered with the domain (make sure to write the ZIP/Post code in the recognised format).
- Choose to show/hide the details from Whois. Whois are an online directory of domains. Any domain that is registered has to appear within the database, but you can hide certain personal information if you tick the box. However, the owner’s name has to be shown as a legal requirement.
- Click ‘Next’. Review your order, check and agree to the terms and conditions. Then, ‘Continue to checkout’ to make your payment. If you have a voucher, you can use this against the cost of the domain transfer.
All other domains
- ‘Confirm’ that you have an authorisation code (You’ll be asked for it shortly).
- Next, you'll receive an email sent by the domain registry, to the email address registered with the domain. It confirms that you are the owner, and that you do want to proceed with a transfer. If you’re not sure which email address is registered with your domain, contact your current domain name registrar. If you don’t have access to that email address, ask them to change it.
- Come back to the Moonfruit domain panel, click ‘Confirm’ and continue. Confirm again and add your contact details (make sure to write the ZIP/Post code in the recognised format).
- Click Next- here you can choose to show/hide the details from Whois. Whois are an online directory of domains. Any domain that is registered has to appear within the database, but you can hide certain personal information if you tick the box. However, the owner’s name has to be shown as a legal requirement.
- Lastly, add your authorisation code and ‘Continue to checkout’ to make payment. If you have a voucher, you can use this against the cost of the domain transfer.
3. Adding the domain to a site
- Next, log into your site, go to ‘Admin’ on the top tool bar, then 'Site Address'. When the domain panel loads, type in your domain name and click 'Add'.
- You can also choose a preferred site address. This is the address you would like search engines to show in their listings. To set your own domain as the preferred address, just use the drop down menu and select from the list. This domain will now appear in the address bar, and in search engines.
- You can still add multiple domains, and use them to access the site. However, they will revert to the preferred address, when a user lands on the site. Note: Always use the preferred address in services e.g. Google Analytics and Webmaster tools.
Transfer failure error messages
A transfer can fail during the process for a number of reasons:
- Your domain had expired before or during the transfer: Renew the domain with the current registrar, and then contact our support team to have the transfer order restarted.
- Your domain was registered within the last 60 days, so it is prohibited from transfer: When you buy a new domain name, ICANN prevents you from transferring it for the first 60 days of the registration. This is a rule enforced by ICANN. They prevent a domain name been transferred from one registrar to another, within 60 days of it been registered. You can transfer after 60 days, but in the meantime you also have the option to ‘point’.
- Your domain is blocked by the current registrar for a specific reason: pending dispute, lack of payment, etc: Contact the registrar regarding a resolution. Then get in touch with our support team
- The domain is protected against transfers by default: Many registrars set a LOCK status by default. In this case, you need to contact them to have the lock removed.
- The transfer has been refused by one of the contacts: Speak to the other contact, resolve any issues regarding the refusal, and then contact support.
- Contacts have not responded within the specified time frame: Contact support to have the confirmation email resent.
- Transfer fails due to incorrect authorization code: The auth code may have expired, contact current registrar to obtain new auth code and provide to Support team to restart the transfer.
- Transfer failed due to privacy: The email address may have set to be hidden. Contact current registrar to disable privacy and confirm to Support team to restart the transfer.
- The TAG needs changing (.uk domains only): You may need to contact your current domain registrar and get them to change the domain TAG to GANDI. Then contact our support team to have the order restarted.